Preorder FAQ

No. In-stock items cannot be held for later shipment with a preorder. The in stock items will be shipped separately. 
Since the applicable tax rate may change between the time you place your order and the time your order is fulfilled, we are only able to estimate your tax charge when you place your preorder. In most cases, the tax rate will not change, and the estimated tax will be the same as the actual tax on your order.
When you place your preorder, you will see an initial preauthorization to your card. This preauthorization will them be removed, and your information is securely stored until we begin fulfillment of the preorder campaign. When the product is ready to ship, you will be charged for the invoice total including tax and shipping.
We generally begin accepting preorders as soon as a product is announced and will be shipped in time to arrive on the release date.

Release dates are generally not announced ahead of time. You can check the release calendar for updates.

Preorders placed at least 10 days before the U.S. release date will arrive at USA addresses by the release date. International preorders may take longer due to longer shipping times.
No. Preorders will be grouped and shipped based on the release date.
Yes, we can usually guarantee inventory on preorders placed at least 10 days before the USA release date. If there is ever an unforeseen issue that affects availability, we will notify our customers as soon as possible.
Please contact our Customer Service team to cancel or edit your preorder. We may not be able to make changes  if it is less than 2 weeks until the street date. 
Please contact our Customer Service team if you need to update your billing or shipping address. We may not be able to make changes if it is less than 2 weeks until the street date.
If you cannot view your preorder double check the date filter at the top right. You may need to adjust the filter to view older preorders.
No, we will ship all preorders as soon as they are ready. If you have multiple preorders on your order, each preorder item will ship to arrive on the given item's release date.
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